All orders are usually shipped out UPS the next day after receiving the order unless it is a holiday or a weekend. Orders should be received in 3 to 5 working days unless next-day, 2-day, or 3-day service has been requested. Some orders maybe shipped from the factory so they may take 7 to 10 days. All customers are responsible for the freight coming to them; and if they decide to return the item, they are responsible for paying for the freight back to Charcoal Starters. |
Shipments to Hawaii and Alaska select the UPS 2-day shipping option.
Shipping charges for packages are calculated automatically in the shopping cart and vary by weight and dimensions of the items.
UPS on next day, 2-day, and 3-day service are now not only going by the weight of the package but also the measurements of the box. We might have to make adjustments on the freight when we get it in a box.
Customers are responsible for all shipping charges for unaccepted or refused delivery of shipments. This policy applies to all products.
All shipping fees will be shown prior to purchase during the checkout process. Please note that due to size limitations on certain products, shipping charges may need to be added after an order is placed. If this is the case, we will contact you prior to shipment.
You are responsible for all extra delivery charges, duties, taxes, Customs fees, and any other charges or fees that may be incurred by importing products into your country. You should call your local customs office for more information on potential taxes, duties, charges, and fees.
What if it's damaged during shipping?
Occasionally a package will be damaged during shipment from handling. These claims must be made with UPS. If any cartons are missing or damaged, be sure to note this. If you notice concealed damage after the driver has left, keep all the packing and call UPS to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier. We will credit accounts or replace products when the UPS claim is adjusted by UPS .